Talk To An Expert
+38 (093) 577 9503
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- paulus@supportguruconsultancy.com
- 165 Ednosti Street, Kyiv, 08136
+38 (093) 577 9503
A Consultancy that Understands Your Customers and Your Business
Support Guru provides inbound customer support, virtual assistance, and live chat support to e-commerce business apps.
Support Guru Consultancy was founded for one purpose – to enable e-commerce business applications to benefit from remote customer service. Managing your customers can be complicated – especially when you are running an e-commerce store and have hundreds of queries and concerns to address each day. Customer support agencies are getting costlier every day, and now more than ever, there is a need for affordable remote customer service solutions.
Support Guru Consultancy is a team of well-trained and friendly customer service representatives equipped with the skills and experience to handle customers in the best way possible. Dealing with customers is an art that one needs to master to run a business successfully. We handle your customers with excellent care, address their queries and concerns, provide solutions, and ensure no room for dissatisfaction. With our exceptional representatives in your corner, you can focus solely on managing your business operations and expanding them because we will care for customers.
Our support staff immediately responds to all incoming calls and inbound requests to ensure your e-commerce business application runs seamlessly.
We maintain 100% transparency and regularly send reports to make sure you stay on top of your customers’ matters and concerns.
Our representatives familiarize themselves with the way your business works so that when any customer has a concern or query, it is addressed immediately. We provide live chat support and call center services, so all customer problems are solved instantly.
We understand that running a small business is hard, and it is not reasonable to recruit in-house desk support. With Support Guru, you can outsource all your admin and support staff tasks, so your business works seamlessly.
Support Guru Consultancy is a customer support center committed to helping e-commerce business applications. We understand that running a B2B or B2C e-commerce store can be a real challenge. This is why we have assembled a team of experts who work round the clock to assist your customers and ensure all their queries and concerns are duly answered.
Support Guru Consultancy provides live chat support, virtual assistance, customer support to e-commerce business applications, and deals with their inbound requests, including subscription cancellation requests. We aim to make your business processes streamlined and efficient by ensuring your customers are satisfied at all times.
Our CRM services are created primarily to help e-commerce businesses with stores on Shopify, Magento, or BigCommerce. E-commerce businesses need applications to engage actively with their customers and make the buying process easier for them. That is where we come in. Each time a customer contacts your business through your application, their request is routed to us, and we deal with them efficiently. Our customer support staff is intensively trained and equipped with the skills and knowledge to answer any question or concern a customer might have regarding your app.
For instance, if a customer is experiencing a technical issue, we will immediately get in touch with your app developers to find out the source of the problem and have it fixed instantly. We stay in touch with a customer throughout the process and ensure that your business is represented professionally. With Support Guru, you have the room to focus on the more important matters of your business, such as management and operations, because we take care of your customers for you. Whether your customer wants a refund or renewal on their subscription, our friendly and responsive customer support staff will assist through the whole process.
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Live chat assistance is one of the most significant functions an e-commerce application needs for effective customer support. Everyone is busy with their lives, and each of your customers wants to save time spent on calling or emailing your customer support. With a live customer support system, your customers can easily connect with our agent, discuss their problems and get them solved instantly. Whether they are experiencing a technical issue on your app or want to know more about how your product or service works, our live chat support representative will address their concerns instantly in the best way possible.
An e-commerce platform needs a specialist to perform all its administrative, technical, and customer support duties to ensure the business runs seamlessly. We believe that e-commerce businesses deserve access to the highest quality of virtual assistance services, so their customers have an excellent user experience through their app. We provide top-notch virtual assistance services to all B2B and B2C e-commerce business applications, so their business runs smoothly without costing them vast sums of money for in-house services. In addition, when you are working with a sole provider for all administrative and customer support operations, you save a good amount of money, make a higher profit, and save the time spent on engaging with different teams and employees.
Quality customer support is the key to long-term client retention. Assisting your customers through the buying process and keeping in touch with them if they have any problems with the way your product is used will enable them to have an excellent experience. As your customer representatives, our services reflect the quality of your business. Our representatives are alert and responsive at all times to ensure there is no room for customer dissatisfaction. With our agents, you do not have to fret or worry about angry customers or delayed customer support because we do our job perfectly.
Statistics show that people typically hang up on inbound calls because they take too long to respond, the call quality is poor because of static, or they don’t have their concerns addressed adequately. We work with the leading customer service representatives who are equipped with the skills to deal with all kinds of customers and address their concerns appropriately. Any inbound requests placed through your app are instantly routed to us and answered immediately if you choose to work with us. Common inbound requests include tech support, sales inquiries, complaints, contract renewals, billing, and more.
When you’re running an e-commerce store on a reputable platform, you are bound to receive subscription cancellation requests from time to time. The process of canceling subscriptions and providing refunds at times can be time-consuming. We understand your business inside out, which is why we can assist your customers through this lengthy process seamlessly. Our goal is to streamline your business operations and make it easy for customers to contact you through your app, which is why we guarantee that there is no room for mistakes when it comes to helping your customers.
Support Guru Consultancy provides call center services to handle your outbound and inbound calls. If you’re an owner of a small business, managing inbound calls in-house can be a labor-intensive task that costs a considerable amount of your total revenues. With our professional representatives in your corner, you do not have to worry about handling numerous phone calls because we will do it all flawlessly.
At Support Guru Consultancy, we are 100% transparent with our customers, which means you get regular customer reports and stay up-to-date on your business progress. The best part about choosing us is that our representatives work round the clock to answer your customers’ calls and ensure their satisfaction.