Talk To An Expert
+38 (093) 577 9503
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- paulus@supportguruconsultancy.com
- 165 Ednosti Street, Kyiv, 08136
+38 (093) 577 9503
A Consultancy that Understands Your Customers and Your Business
Support Guru provides inbound customer support, virtual assistance, and live chat support to e-commerce business apps.
Support Guru Consultancy was founded for one purpose – to enable e-commerce business applications to benefit from remote customer service. Managing your customers can be complicated – especially when you are running an e-commerce store and have hundreds of queries and concerns to address each day. Customer support agencies are getting costlier every day, and now more than ever, there is a need for affordable remote customer service solutions.
Support Guru Consultancy is a team of well-trained and friendly customer service representatives equipped with the skills and experience to handle customers in the best way possible. Dealing with customers is an art that one needs to master to run a business successfully. We handle your customers with excellent care, address their queries and concerns, provide solutions, and ensure no room for dissatisfaction. With our exceptional representatives in your corner, you can focus solely on managing your business operations and expanding them because we will care for customers.
Our support staff immediately responds to all incoming calls and inbound requests to ensure your e-commerce business application runs seamlessly.
We maintain 100% transparency and regularly send reports to make sure you stay on top of your customers’ matters and concerns.
Our representatives familiarize themselves with the way your business works so that when any customer has a concern or query, it is addressed immediately. We provide live chat support and call center services, so all customer problems are solved instantly.
We understand that running a small business is hard, and it is not reasonable to recruit in-house desk support. With Support Guru, you can outsource all your admin and support staff tasks, so your business works seamlessly.
Support Guru Consultancy is a customer support center committed to helping e-commerce business applications. We understand that running a B2B or B2C e-commerce store can be a real challenge. This is why we have assembled a team of experts who work round the clock to assist your customers and ensure all their queries and concerns are duly answered.
Support Guru Consultancy provides live chat support, virtual assistance, customer support to e-commerce business applications, and deals with their inbound requests, including subscription cancellation requests. We aim to make your business processes streamlined and efficient by ensuring your customers are satisfied at all times.
Our CRM services are created primarily to help e-commerce businesses with stores on Shopify, Magento, or BigCommerce. E-commerce businesses need applications to engage actively with their customers and make the buying process easier for them. That is where we come in. Each time a customer contacts your business through your application, their request is routed to us, and we deal with them efficiently. Our customer support staff is intensively trained and equipped with the skills and knowledge to answer any question or concern a customer might have regarding your app.
For instance, if a customer is experiencing a technical issue, we will immediately get in touch with your app developers to find out the source of the problem and have it fixed instantly. We stay in touch with a customer throughout the process and ensure that your business is represented professionally. With Support Guru, you have the room to focus on the more important matters of your business, such as management and operations, because we take care of your customers for you. Whether your customer wants a refund or renewal on their subscription, our friendly and responsive customer support staff will assist through the whole process.
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