Services
Support Guru Consultancy is your preferred business partner to grow your app.
Our Services
What Service We Offer
Let us help you to increase 5-star review in Shopify App Marketplace
Call Center
Support Guru Consultancy provides call center services to handle your outbound and inbound calls...
Subscription Cancellation Request
When you’re running an e-commerce store on a reputable platform, you are bound to receive subscription...
Inbound Requests
Statistics show that people typically hang up on inbound calls because they take too long to respond...
Customer Support
Quality customer support is the key to long-term client retention. Assisting your customers through...
Virtual Assistance
An e-commerce platform needs a specialist to perform all its administrative, technical, and customer support...
Live Chat Support
Live chat assistance is one of the most significant functions an e-commerce application needs...
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Not Enough Time In The Day? Give Us A Call
How We Work
We Communicate To Get Your Business to The Next Level
We Are Leading in Call Center Service
Solutions For Small & Large Business
Guidence From Our Expert Staff
Learn From Customer Feedback
Years of Experience
Calls Per Day
Clients Feedback
Our Clients Reviews
Founder of Neat A/B Testing
FAQ
Popular Question
If you don’t see the answer to your questions here, please contact us.
Depending on the complexity of the app, it takes 2 to 4 weeks to have everything ready.
Yes. Whether is Chat, Email and Phone we can arrange agent from different part of the world to give you the support you need.
We provide custom prices for each customer which can depend on the volume of your ticket. Please contact us at paulus@suportguruconsultancy.com for a custom quote.
We do have full package service which include the following:
- Researching the best CRM system for your Needs
- Setup and implementation of the CRM
- Creating Automations.
- Creating Templates and FAQ
- Training agents on how to use your app.
You can count on us to take full control of all your customer enquiries.
We have experience with Helpscout, Salesforce, Hubspot, Freshdesk and Zendesk. We can work in any of the above CRM and can also adapt to new CRMs
We can accept direct transfer, Payoneer, and PayPal
"Paul has been leading customer support for my SaaS business for almost two years and he has been fantastic. I originally contracted Paul because, as a solo founder, I couldn't keep up with my business, take a vacation or get a good night's sleep because I was on call 24/7. Paul immediately helped that situation tremendously. This SaaS business is complicated - it requires some knowledge to use. Paul worked very hard to learn the product quickly and, before too long, was writing new and improving existing documentation. The customers love dealing with him. He's always friendly, positive and knowledgeable. Paul improved the customer support process dramatically and has kept customers happy. I can't recommend him strongly enough! "